Experience of Change: Resistance and Team Reflections

Knowledge work is complex and we need that reflection for how we are producing. But if the teams want to do that but cannot find the opportunity to do reflection; then it is a contradiction. An organizational transformation does not mean only “transformation of employees or teams ”.

We Say “We Need to Be More Agile”… But We Already Are

“We’re transforming… we need to be more agile.”

Such statements often come with complaints, questions, and frustrations. Yet, reflect for a moment—each of us is already agile. Our ancestors adapted to survive. We continuously inspect and adapt: deciding on dinner, choosing a car, navigating life. However, when it comes to team planning or retrospectives, we often resist saying: “We’re too busy,” or “No time for retros.” Why?

The Importance of Reflection

We don’t say, “I’m too busy to look in the mirror” before summer arrives. We naturally evaluate our weight or health. Without self-assessment, transformation is impossible.

Professionally, lack of reflection leads to reactive living and missed opportunities. We risk living just to act—but not to evolve.

Creating Space for Reflection in Knowledge Work

In knowledge work—unlike routine tasks—reflection isn’t optional; it’s essential. Teams often want to reflect but lack time, leadership support, or organizational backing.

True transformation isn’t merely about individual or team change—it’s holistic. Organizations must proactively build structures that support reflection. Otherwise, asking people to reflect under pressure becomes mere performance, not transformation.

Evidence: Reflection Drives Better Agile Outcomes

  1. Three Levels of Reflection
    A case study of four agile teams identified that true reflection involves reporting & responding, relating & reasoning, and reconstructing—going well beyond just performing a retrospective meeting (premieragile.com, researchgate.net).

  2. Knowledge Management in Daily Practice
    Research by Andriyani et al. shows that effective stand-ups and retros capture product, process, and project knowledge, and these practices directly support continuous improvement (researchgate.net).

  3. Structured Reflection Enhances Engineering Teams
    A Brunshweig University study revealed that reflective behavior during retrospectives positively impacts learning and process improvement in engineering teams (designsociety.org).

  4. Debriefing Raises Team Effectiveness by ~20‑25%
    Meta-analyses find that well-conducted debriefs or retrospectives boost team performance by about 20–25% (en.wikipedia.org).

How to Build Reflective Space

To embed reflective practice into daily work:

StepAction
1. Allocate Reflection TimeInsert short pauses into sprints, not just full retrospectives.
2. Encourage Solo ReflectionInvite each team member to journal thoughts before meetings.
3. Leadership by ExampleLeaders must model reflection—from strategy reviews to personal insights.
4. Track Reflection OutcomesMeasure improvements linked to reflective practices, not just outputs.
5. Provide Structured ToolsUse frameworks like Kolb’s and Gibbs’ reflection cycle to guide teams (en.wikipedia.org, base22.com).

Transformation vs. Marketing

  • True Agile Transformation builds reflection into how work is structured—continuously and across teams.

  • Superficial Change adds more meetings without improving their quality, leading to fatigue and frustration.

Further Reading

  • Reflection in Agile Retrospectives – Andriyani, Hoda & Amor (University of Auckland) on the three levels of reflection (researchgate.net).

  • Knowledge Management and Reflective Practice – Andriyani et al. (2017) on knowledge types in stand-ups & retros (researchgate.net).

  • Evaluation of Reflective Behavior – Brunshweig University case study on engineering retrospectives (designsociety.org).

  • Debriefing Effectiveness – Meta-analysis showing 20–25% team performance gains (en.wikipedia.org).

  • Reflective Practice Theory – Wikipedia’s summary of Schön, Kolb, Gibbs models 

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